Frequently Asked Questions
Everything you need to know about your Francesco Russo experience.
What is your shipping policy?
We offer complimentary express shipping on all orders over $500. Standard delivery typically takes 3-5 business days, depending on your location. Once your order is dispatched, you will receive a tracking number via email.
How do I process a return or exchange?
We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all security tags and packaging intact. Please visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Francesco Russo designs generally follow standard European sizing. We provide a detailed size guide on each product page. If you are between sizes, we recommend selecting the larger size for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay. We also offer flexible financing through Klarna in select regions.
Where are Francesco Russo products manufactured?
All our footwear and accessories are handcrafted in Italy by master artisans, ensuring the highest standards of quality, luxury, and traditional craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may modify or cancel your order within 60 minutes of placement by contacting our customer service team. After this window, the standard return policy applies.